Interlibrary Loans FAQ
Interlibrary Loan FAQ
1. Who is eligible to use South College Library’s interlibrary loan services?
Students who are currently enrolled in on-campus or distance education classes at South College, and staff and faculty who are current South College employees are eligible to use interlibrary loan services.
2. How do I request an interlibrary loan?
Click the link to the journal, book, or DVD request form the library’s interlibrary loan webpage and fill in all of the required fields, or complete the ILL form in the Discover Search. When you click the Submit button, your request will be emailed to the ILL Department staff. Filling out the forms correctly will help staff process your requests without delays. The library will only fulfill requests from these submitted forms.
3. Why must I fill out a separate form for each item that I request?
We ask you to do this in order to comply with Federal copyright laws. Section 108 of the Copyright Act of 1976 requires libraries to keep three years of documentation of requests for copies. These forms also help us prove that the persons requesting copies are aware of their obligations and responsibilities to comply with copyright law. For this reason, the library will not accept requests that are not made via the ILL request form. We ask that you fill out the forms personally and submit so that the library staff may use their work hours to process your requests in a timely manner.
4. How long will it take to receive my interlibrary loan request?
A typical request takes from one to three weeks to arrive. However, this time depends on factors such as how long it takes to find a library that will lend the requested materials, lending libraries’ policies for delivering materials, and availability of requested materials. Requests are processed in the order that they are received. It is wise to request needed materials several weeks before your deadlines.
5. Is there a limit on the number of requests I can make at a time?
There is no limit to the number of requests you can make at a time or per quarter. However, in times of heavy usage of ILL services (such as midquarter or approaching the end of the quarter), we may ask that you prioritize your requests.
6. Does it cost anything to request an interlibrary loan?
The library will fund up to $10 of student ILL costs of ordering items. If the cost exceeds $10, the student will be notified and asked how to proceed, as the balance must be paid by the student. Costs for faculty are waived, but if an item has a high cost, we may suggest purchasing that item for the library’s permanent collection.
7. How long can I keep books or dvds that I borrow through interlibrary loan?
The lending library decides the length of the loan period and may sometimes restrict use of items, such as limiting use to the oncampus library facility only or disallowing any photocopying. We ask you to respect and cooperate with their rules so that they will continue to share their resources with us.
8. Can I renew interlibrary loan books or dvds?
This is also determined by the lending library. Most libraries will allow one renewal period, but some libraries may specify no renewals.
9. Are there any items that South College Library will not request on interlibrary loan?
The South College Library will not request items that are part of its library collection, such as books, course textbooks, dvds, or journal articles. If the material you require is checked out, you may place a hold or a recall on that material. Current course textbooks are available to use as reference materials in the libraries.
10. Are there any items that South College Library is unable to request from other libraries on interlibrary loan?
Many libraries will not lend out materials from their reference collections, bound periodicals, recent issues or volumes of journals or newspapers, rare books, unpublished works, or audiovisual materials. Every library’s rules are unique. The South College Library does its best to locate a lender for requested materials.
11. Can I request that journal articles be sent to me in pdf format?
The South College Library cannot request any certain format for journal articles. Each lending library has its own policies on how they fulfill and deliver requests for journal articles. Some send them as a pdf file via email, and some photocopy and send them by regular mail.
12. How do I know when my interlibrary loan is available?
The library will notify you via your South College email account.
13. Where do I pick up my items?
Your loan will be at the circulation desk of the library you specified forpickup on your request form, at the Lonas, Parkside, Asheville, or Nashville campus. Items are available for pickup during normal library hours of operation.
14. Where do I return my interlibrary loan books or dvds?
You may return ILL books or dvds to the library circulation desk at either campus.
15. My book is overdue. Do I owe any fines?
The South College Library does not currently charge fines for overdue items. However, the borrower will be financially responsible for any late fees incurred from the lending library if the item is not returned to the South College Library by the indicated due date. The borrower will also be financially responsible for any loss or damage to borrowed items from the time the item is picked up to the time it is returned to the South College Library. Please return your items on time so that our lending libraries will continue to share their resources with us. For more information or questions, contact the Interlibrary Loan staff at firstname.lastname@example.org